Reservation Agent | Shifting Schedule | Onsite | Cebu City

Work Setup: Onsite, Cebu City
Shift: No Fixed Schedule

Responsibilities:

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Qualifications & Requirements:

• At least 1 year of relevant experience as a Reservation Agent / Travel Consultant or in a similar role within the travel industry.
• Experience handling escalated cases and direct passenger communication is an advantage.
• Must have recent experience with GDS platforms such as Amadeus, Sabre, or Galileo.
• Proficient in Microsoft Office Suite and online booking/reservation tools.
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail and ability to perform well under pressure.
• Capable of multitasking and efficiently managing multiple client inquiries.