Outsourcing Advisory Management Consulting

Roles & responsibilities

• Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables
• Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
  • Sourcing strategy
  • Business case support and evaluation activities
  • RFP preparation and sourcing process management
  • Service Provider capability assessments & selection
  • Contracting and negotiation support
  • Shared services health check
  • Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution
  • Process Improvement and transformation

• Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view on trends, pricing models, performance, practices and approaches
• Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge
• Actively participate in practice development activities through:
  • Support for market insight research, surveys and reports
  • Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities
  • Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines

Qualifications

Educational qualifications

• Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred

Work experience

• Relevant years of work experience required: 4 to 9 years
• Consulting firms including Big 4 in advisory roles
• Experience in pre-sales / transition / operations roles
• Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles

Mandatory skills

• Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes
• Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements
• RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management

Preferred skills

• Experience in following areas would be a plus:
  • Information Technology Outsourcing (ITO) & Digital
  • Robotics and automation
  • Financial modelling and business case development

Key behavioral attributes/requirements

• Highly articulate with excellent written and verbal communication and presentation skills.
• Drive and commitment to deliver high quality service to the company's network.
• Positive work ethic to deliver results within tight deadlines and in demanding situations.
• Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.