Process Trainer - Senior Executive (Hybrid) | MOA Pasay

Hybrid setup: 3x Onsite

Location: MOA Pasay

Schedule: Shifting schedule / Night shift (No fixed weekends off)

Requirements:

• College Grad
• With PHRN or USRN
• With 2 years of experience as a Process Trainer.

Job Responsibilities:

• Significant experience in a call centre or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call centre operations, customer service best practices, and industry regulations