Call Center Process Excellence Lead – Healthcare (Cebu City, hybrid)

Process Excellence Lead – Healthcare (Cebu City)

Account Type: Healthcare (Voice Support)

Location: Hybrid (3x Onsite per week in Cebu)

Shift: Night Shift

Start Date: March 6 and 9, 2026—the separate dates for the two openings

The Role

We are seeking a strategic leader to spearhead process transformation and operational efficiency. In this role, you will leverage methodologies like Lean Six Sigma and automation to optimize our healthcare operations while managing a high-performing team of Black Belts.

Key Responsibilities

• Process Transformation: Lead small and large-scale improvement projects using Lean Six Sigma, data analytics, and automation tools.
• Operational Control: Maintain rigorous oversight of operations through risk identification, mitigation strategies, and constant monitoring.
• Transition Management: Ensure seamless project or process transitions by proactively addressing quality concerns and critical bottlenecks.
• Innovation & Ideation: Foster a culture of continuous improvement by driving new ideas and transformative initiatives.
• Leadership: Provide strategic guidance and mentorship to a team of Six Sigma Black Belts.

Qualifications & Skills

• Certification: Must be at least a Certified Lean Six Sigma Green Belt.
• Experience: 5 to 7 years of professional experience in process excellence or continuous improvement.
• Industry Background: Experience in the Healthcare sector is preferred, though we are open to experts from manufacturing, engineering, or other related fields.
• Education: Completion of at least 2 years of college education.