Spa Manager

Job Offer: Spa Manager at Renova Spa, Zanzibar

About Us

Renova Spa is dedicated to delivering exceptional spa experiences in a serene setting. We take pride in creating a place where guests can unwind, rejuvenate, and leave feeling refreshed. To continue our tradition of excellence, we are seeking a dynamic and experienced Spa Manager to lead our team and enhance our operations.

Key Responsibilities

- Oversee day-to-day spa operations to ensure impeccable service and guest satisfaction.

- Lead, mentor, and train spa staff (therapists, receptionists, sales, and support teams) to maintain high performance standards.

- Develop and execute innovative marketing strategies to attract new clients and retain existing ones.

- Efficiently manage inventory, procurement, and vendor relationships.

Ensure strict compliance with all relevant health, safety, and sanitation regulations.

- Address guest feedback promptly and professionally to maintain our reputation for excellence.

- Prepare staff schedules, manage payroll, and oversee budgeting to optimize profitability.

- Collaborate with senior management on service enhancements, promotions, and business growth initiatives.

Qualifications

- Minimum 3 years of experience in spa or hospitality management.

- Strong leadership skills with a passion for team development.

- Exceptional communication and customer service abilities.

- In-depth knowledge of spa treatments, wellness trends, and retail products.

- Proven business acumen with experience in budgeting and financial reporting.

- Proficiency in **MS Office**; familiarity with spa management software is a plus.

- A degree or certification in hospitality, business, or wellness management is preferred.

- Fluent in English (additional languages are an advantage).

What We Offer

- Competitive salary with performance-based bonuses.

- Accommodation and meals provided.

- Flight allowance for international candidates.

- A supportive, professional work environment in a stunning location.

- Career growth opportunities and ongoing training.

- Staff discounts on spa services, water sports, and boutique retail products.