Job Openings COLLECTIONS SPECIALIST

About the job COLLECTIONS SPECIALIST

About the Role

We are looking for a results-driven Collector to join our offshore team in Manila. This role is responsible for recovering outstanding balances across a high volume of B2B accounts through daily calling and emailing. You will work closely with our Commercial Operations (CommOps) team to drive dollar- and volume-based recovery targets in a fast-paced, high-accountability environment.

Key Responsibilities

  • Make outbound collection calls and send collection emails to a high volume of B2B accounts daily.
  • Manage and prioritize a large portfolio of past-due accounts to maximize dollars collected and accounts resolved.
  • Negotiate payment terms and resolve disputes professionally while maintaining customer relationships.
  • Accurately document call outcomes, payment commitments, and account notes in the collections/CRM system.
  • Collaborate directly with the CommOps team to escalate high-risk accounts, share account intelligence, and align on collection strategy.
  • Meet or exceed daily/weekly/monthly targets for calls made, dollars collected, and accounts resolved.
  • Maintain a professional, confident, and neutral tone across all customer interactions.

Qualifications

Technical Skills

  • Basic computer literacy.
  • Familiarity with MS Office (Excel, Outlook, Word).
  • Comfortable learning CRM/dialer systems (e.g., Salesforce, dialer platforms) — confirm specific tools used.

Communication Skills

  • Confident, clear, and neutral spoken and written English.
  • Strong active listening skills.
  • Strong negotiation ability, particularly in a B2B context.

Experience

  • 1+ year in collections, telesales, or a B2B call center environment preferred.
  • Fresh graduates with strong English communication skills may be considered.

Work Arragement

  • Onsite
  • Willingness to work shifting schedules, including night shifts, based on business needs.

Performance Metrics (KPIs)

  • 20-30 outbound calls per day (volume-dependent, blended dialer environment).
  • Monthly dollar collection target, set per portfolio size.

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