SYSTEM ADMINISTRATOR

How this Role Delivers Technology:

The role of the Systems Administrator (Projects) is to deliver a Category of One experience with project scope and delivery. This includes working with our clients to gain a complete understanding of requirements and goals through discovering, scoping and finally delivering a completed project. This role works closely with Project Coordinator, Technical Analyst, and Business Development teams to deliver exceptional projects custom built to serve our clients needs. Our ideal candidate already has experience scoping and delivering some of the following projects

• Email migration (Exchange Online)
• Physical/virtual server migration (Hyper-V, ESXI, Azure, Windows Server)
• Physical network hardware refresh (Aruba, Juniper, Palo Alto, Fortinet)
• VoIP phone system migration (Teams, 3CX, RingCentral)
• MDM deployment (Intune, Jamf, Meraki, Hexnode, Apple Business Manager)
• Hardware replacement (Networks, Servers, Parts)
• M365 Entra (Conditional Access, Compliance Policy, Hardening, MFA)

Key Accountabilities:

• Work with clients to gather and analyze requirements to design standard technical solutions
• Take primary responsibility for planning, execution, and monitoring of standard technical projects to ensure they meet objectives and deadlines
• Create a statement of work, utilizing templates, detailing the necessary items and identify potential change orders and scope creep
• Create and adhere to the project execution plan
• Complete assigned projects with accurate time and note tracking
• Provide regular progress updates to all stakeholders
• Assist the service team with service escalations and support as required
• Adhere to existing standards and methods in documentation
• Assist with project tasks as directed by Project Coordinators or Supervisors
• Utilize industry best practices throughout project lifecycles
• Pursue continuous self-improvement through workshops, certifications, or job shadows
• Provide exceptional customer service to all clients and prospective clients

Key Qualifications:

• Minimum 3 years of customer service experience working with end users or clients
• Minimum 3 year of information technology (IT) in a tier-2 or tier-3 Technical Service Position
• Degree or technical diploma having a 2-year term within the field of Computer Science, Computer Systems Administration or equivalent from an accredited certification process.
• Experience with server virtualization through Hyper-V required
• Experience with Microsoft 365 cloud platforms is required
• Experience with networking, next-generation security appliances, wired and wireless infrastructure is required
• Microsoft certifications for Windows desktop, server and cloud infrastructure are an asset
• Network stack certifications, such as Cisco, Meraki, HPE Aruba or Palo Alto Networks are an asset
• Positive, solution-oriented mindset, with the ability to work alone or as part of a team
• Proficiency with Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project is preferred
• Ability to work as part of a team, and to work collaboratively with business development, account management, project coordination and project delivery roles
• Exceptional ability to develop and maintain positive working relationships within all levels of the organization
• Well established time management, organizational and prioritization skills
• Exceptional ability to listen, communicate and collaborate