FRAUD SPECIALIST

The Fraud Specialist is responsible for identifying, preventing, and managing fraudulent activity across orders and payments. This role works closely with customer support, operations, and finance. This is a specialist role, not general CS.

Core Responsibilities

• Review flagged orders for potential fraud
• Evaluate customer accounts, order behavior, and risk signals
• Place orders on hold, cancel, or release based on risk assessment
• Handle US chargebacks end-to-end (Visa, Mastercard, Amex)
• Prepare and submit chargeback representment when applicable
• Maintain chargeback ratios within acceptable thresholds
• Work with CS agents on fraud-related customer inquiries
• Identify fraud trends and recommend prevention improvements
• Coordinate with payment processors, banks, and fraud tools

Required Skills & Experience

• Proven experience managing US chargebacks for e-commerce
• Strong understanding of card networks, reason codes, and timelines
• Experience evaluating fraud signals (velocity, mismatches, BINs, IPs, device data)
• Familiarity with fraud tools (Signifyd, Sift, Stripe Radar, etc.)
• High attention to detail and strong documentation skills
• Ability to make risk decisions confidently and consistently

Success Metrics

• Chargeback rate and win rate
• Fraud loss reduction
• Accuracy of fraud decisions
• Compliance with processor thresholds