Job Openings
Operations Associate
About the job Operations Associate
About Teams Squared:
We are a team augmentation company dedicated to connecting exceptional remote talent with global organizations.
Job Summary
The Operations Associate will play a crucial role in managing customer data, providing customer support, and performing various administrative tasks. The ideal candidate will be comfortable working with spreadsheets and have experience in customer service.
Key Responsibilities
- Data Management
- Analyze customer data to derive insights that can improve our services
- Maintain and update customer databases
- Comfortable working with Excel/Google Sheets to manipulate and analyze data
Customer Support
- Respond to customer inquiries via phone and email in a timely and professional manner
- Manage customer support tickets, ensuring that issues are resolved efficiently
- Escalate issues to the appropriate departments when necessary
Administrative Tasks
- Perform various administrative duties as required, including but not limited to, document preparation, filing, and scheduling
- Assist other departments with administrative tasks as needed
Qualifications
- Bachelors degree in Business, Operations Management, or related field preferred
- Minimum of 1 year of experience in an operations or customer support role
- Proficient in Microsoft Excel or Google Sheets
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Ability to work in the US time zone
Benefits
- Opportunity for 100% remote work.
- Competitive CAD compensation package.
- Access to industry-leading technology for optimal performance.
- Regular initiatives for training and skill enhancement.
Note: Only those candidates who make it to our shortlist will be reached out to for further discussions
Teams Squared is a proud equal opportunity employer. We cherish diversity and strive tirelessly to ensure an inclusive workspace for every team member.