Customer Experience & Email Marketing Coordinator

The Customer Experience & Email Marketing Coordinator will be responsible for delivering a warm, thoughtful customer experience while supporting the brand’s email marketing efforts. The role combines hands-on customer support with Klaviyo campaign management, balancing day-to-day customer needs with the creation and optimisation of engaging email campaigns and automated flows. Working closely with the founder and creative team, the successful candidate will help strengthen customer relationships, improve email performance, and contribute to more efficient customer experience processes.

• Manage customer support by responding to inquiries, handling returns, exchanges, order issues, and delivery concerns.
• Manage email marketing campaigns using Klaviyo, including seasonal campaigns and automated flows.
• Monitor and improve customer and email performance through feedback, testing, and ongoing optimisation.
• Collaborate with the team to improve processes and ensure customer communications consistently reflect the brand’s values and tone.