Customer Service Assistant

Customer Service Assistant

Full-time, remote (Philippines-based), AEST hours

-Respond to customer enquiries via Richpanel across email, live chat and social channels while maintaining the brand's warm, helpful tone.

-Process order amendments, exchanges, warranty enquiries, replacement orders, refunds and store credits in line with company policies.

-Manage an assigned ticket queue efficiently with accurate records, correct tags and internal notes, escalating complex issues when needed.

-Stay across new product launches, promotions and policies, and flag recurring customer feedback and trends to the Customer Service Lead.