Job Openings Help Desk II

About the job Help Desk II

Tech Partners, working with a valued client to source talent, is seeking a full-time Help Desk Technician II to join their team in Oklahoma City, Oklahoma. This role involves delivering exceptional support for clients by quickly diagnosing and resolving software, connectivity, and network issues. With a solid understanding of applications, networks, and systems, you will manage corporate IT systems and backup solutions. If you're passionate about creating outstanding client experiences and enjoy working in a dynamic environment, this could be a perfect opportunity!

Interested candidates can send their resumes or inquiries to doug.halve@techpartnersllc.com.

Requirements

  • Associate degree required, Bachelors degree preferred
  • Two years of industry experience or equivalent military experience
  • Minimum CompTIA A+ Certification, or ability to obtain A+ or Net+ certification within six months of hire
  • Proficiency in:

    • Active Directory
    • Office 365
    • Windows Desktop and Server OS (up to the most recent versions)
    • Network connectivity and security
    • Wireless connectivity
  • Experience with:

    • PowerShell
    • SSL certificates
    • Data security
    • Virtual and physical server environments
    • Backup solutions and data restoration
    • Phone system implementation and management
    • Anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
  • Email management expertise
  • CCNA certification or similar experience is a plus
  • Valid Oklahoma drivers license with a clear driving record

Responsibilities

  • Serve as a front-line Customer Service Representative
  • Provide end-user technical support for hardware and software applications
  • Troubleshoot networks, systems, and applications to resolve issues
  • Manage, administer, and maintain corporate IT systems, including:

    • Virtual servers
    • Microsoft Domain and Active Directory environments
    • Routers, switches, and wireless access points
    • Firewalls and VPN connectivity
    • VoIP phone systems
    • Security monitoring and backup systems
  • Contact clients via phone or ticketing system for equipment installations
  • Work with hardware and software vendors to resolve issues
  • Learn and support line-of-business applications
  • Document all activities in the ticketing system (ConnectWise Manage) in real-time
  • Maintain data protection through reliable backup systems
  • Meet and exceed service activity standards

Desired Qualities

  • Represent the company with integrity and professionalism
  • Demonstrate excellent critical thinking and problem-solving skills
  • Exhibit exceptional organizational and time management skills
  • Adapt to multitasking and prioritize effectively under deadlines
  • Maintain a friendly demeanor and strong interpersonal skills
  • Show a genuine desire to learn and accomplish tasks with urgency
  • Communicate effectively in verbal and written English

Physical Requirements

  • Ability to stand, bend, squat, or sit for prolonged periods
  • Handle and carry computer equipment and accessories, including up/down stairs

Compensation and Benefits

  • Wage: Commensurate with experience
  • Benefits: Health, Dental, and Vision Plan; 401(k) eligibility after two full months of employment
  • Start Date: Immediate

Or refer someone