Tier II Help Desk - MSP

Location: Oklahoma City, OK (On-site)

Engagement: 90-Day Contract-to-Hire
Compensation: $25–30/hr (W2, full-time)

We're partnering with a growing Managed Services Provider (MSP) to add a Tier 2 Helpdesk Technician to their team in Oklahoma City.

This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys tackling more complex technical issues, and is looking for a clear path toward long-term growth in infrastructure or systems engineering.

What You'll Do

• Provide Tier 2 technical support across client environments (remote and occasional on-site)
• Troubleshoot and resolve escalated issues involving:
  • End-user systems
  • Servers and infrastructure
  • Network connectivity
• Support and maintain:
  • Windows 10/11 environments
  • Microsoft 365 (Exchange Online, Teams, SharePoint)
  • Active Directory and Group Policy
• Administer users, permissions, and security policies
• Perform basic server administration (patching, monitoring, backups)
• Troubleshoot networking issues (DNS, DHCP, VPNs, firewalls)
• Document resolutions and maintain accurate ticket updates in PSA tools
• Collaborate with Tier 1 and Tier 3 teams on escalations
• Assist with client onboarding, system upgrades, and project work

What We're Looking For

• 3+ years of IT support experience (MSP experience highly preferred)
• Strong troubleshooting skills across diverse environments
• Hands-on experience with:
  • Microsoft 365 administration
  • Active Directory / Azure AD
  • Windows Server environments
  • Networking fundamentals (DNS, DHCP, VPNs)
• Experience with ticketing systems and remote support tools
• Proven ability to prioritize and manage multiple tickets
• Strong communication skills with both technical and non-technical users

Preferred Experience

• Prior experience in a Managed Services Provider (MSP) environment
• Exposure to:
  • RMM/PSA tools (ConnectWise, Autotask, etc.)
  • Firewall or network appliance management
  • Backup and disaster recovery solutions
• Relevant certifications (CompTIA, Microsoft, etc.)

Why This Role

• Broad technical exposure across multiple client environments
• Collaborative, growth-oriented team
• Clear path to full-time conversion after 90 days
• Strong stepping stone toward advanced infrastructure or engineering roles

Interested candidates can apply directly or reach out to doug.halve@techpartnersllc.com for more information.