Functional Project Manager

Job Summary

We are seeking an experienced Functional Project Manager to lead cross-functional projects and ensure their successful delivery from initiation through go-live and post-deployment support. This role involves close collaboration with internal stakeholders and external partners, managing timelines, mitigating risks, and ensuring alignment with business objectives and user needs.

Key Responsibilities

Project Leadership:

• Own and drive the project lifecycle, ensuring day-to-day management of tasks, deliverables, and communications.

Stakeholder Coordination:

• Serve as the central point of contact for all project stakeholders; ensure  alignment between business, technical, and functional teams.

Project Planning & Governance:

• Develop and manage project schedules, identify and mitigate risks, and enforce governance practices to keep the project on track.

Scope & Specifications Management:

• Review and adjust functional specifications based on evolving needs, ensuring clarity and feasibility for implementation teams.

Testing Oversight:

• Coordinate and execute functional and integration testing to validate system behavior against requirements.

Documentation:

• Create user manuals and documentation for complex functionalities to support user adoption and system understanding.

Training & Onboarding:

• Conduct training sessions for end-users and support the onboarding of future local administrators.

Qualifications

• Proven experience as a Functional Project Manager or similar role.

• Strong understanding of functional specifications, testing methodologies, and business processes.
• Excellent communication and coordination skills.
• Ability to work with cross-functional teams in a dynamic environment.
• Experience with project governance frameworks and risk management.
• Huge plus: experience working on CRM platforms

Preferred Qualifications

• Experience in change management or user adoption initiatives.

• Familiarity with Agile or hybrid project management methodologies.