Job Openings Business Analyst

About the job Business Analyst

Position Overview:

The Business Analyst (BA) will join a global team of Business Analysts and will be based in client's Istanbul office (Turkey). He/She will report to the Senior Product Owner of Oil Operation & Trade Support. Relocation to Singapore is possible after 1-2 years working in Istanbul.

The selected candidate will focus on gathering, analyzing, designing, and maintaining all modules in relation to the Operation Business (deal entry, Contract, Storages,) and Trade support (LC/Doc LC, Back-office, Invoicing, Deal Validation), developed in the client's in-house CTRM. The candidate should support the Senior Business Analyst in the design and the support of these modules.

Main relationships

  • Liaises internally and builds close, collaborative relationships with the user base (Operators, Trade Support, Back-officers) but also the surrounding business areas (Accounting, Traders, Risk.
  • Be part of a large IT Programme of over 100 people ( 40 BA, 35+ DEV & 30+ QA) working in the development of this CTRM and its modules

Key Tasks:

Business Analysis

  • Demonstrate service-oriented approach, an understanding of the customers' business needs, and be able to achieve and maintain high customer satisfaction ratings.
  • Manage client expectations effectively.
  • Serve as a Business Analyst for the hereabove Modules, developing forward-thinking systems and features within the CTRM and outside (i.e Reporting /BI tools)
  • Design integrated solutions with other product owners across locations (Finance, Front, Accounting) and commodities (Oil, Derivatives, Metal)
  • Work hand-in-hand with a dedicated team of C# (wpf) developers to his/her stream
  • Be part of the SDLC for all developments of the CTRM that have been developed in-house from the ground up for the past 9 years on those topics.
  • Keep a constant specified and prioritized backlog of stories to develop and lead the development throughout Daily Stand-up and workshops using DevOps.
  • Assist in the migration and transition from the company's legacy system over to the new CTRM

Daily and Monthly Responsibilities:

  • Participate in daily standups
  • Gather requirements across the groups location and department (i.e Geneva, Singapore, Houston..)
  • Run workshops with Business and IT (dev, qa)
  • Maintain an up-to-date list of specification in DevOps (Taking part actively in backlog refinement sessions with the Agile team)
  • Report to the Product Owner and/or the PMO the progress of your deliveries.
  • Train 1st-level support and act as 2nd-level support on the modules you will be responsible for.
  • Work hand-in-hand with the QA (testers) in the testing of your stories and assist them improve the regression tests
  • Provide quick-wins to your user base (i.e. Using PowerBI report for instance)

Essential Qualifications, Skills and Experience:

  • Formal education, Engineer or University level or equivalent level of certification and experience.
  • Minimum 4+ years of previous relevant professional experience as a Business Analyst
  • Proven experience as a business analyst, capable of understanding Operation and Trade Support business requirements and implementing them
  • Proven experience in the financial market, trading, or accounting
  • Good understanding of the Oil Physical product and its associated Operations.
  • Good SQL skills. Ability to debug/write stored procedures
  • Experience in providing excellent Customer Service to a local and global user base.
  • Expert communicator & team player.
  • Team player with the ability to exercise flexibility, and demonstrate initiative to ensure the business needs are met proactively with minimum supervision.
  • Good interpersonal skills, especially communication, able to communicate technical solutions to non-technical users, in a multi cultured working environment and able to cope in stressful/difficult/conflict situations in a serviced oriented manner.
  • Highly organized and possess analytical and problem-solving skills.
  • Be self-motivated and creative and able to work with minimum supervision.
  • Understanding of database design, SQL and Report generation within business applications.
  • Fluent in English (spoken and written).
  • General skills in ICT technologies.

    Desirable Skills and Experience

    • Experience in implementation and/or upgrade of CTRM/ETRM, Trading (Physical/Financial) and its associated Operatives modules.
    • Experienced in the design of In-House systems.
    • Ability to do PowerBI reports (or other BI tools)
    • Other languages in addition to English will be useful but not mandatory, e.g. French, Russian
    • Certifications/experience in any of the following will be very useful: Microsoft software technologies, Software design, development and testing methodologies/concepts, Project management, ITIL., Technical certification
    • Good knowledge of Back-office processes (Deal Validation, Invoicing)

    Employment Contract:

    • This is for a regular/permanent full-time position, based in Istanbul, which is subject to a two-month probation period.
    • Remuneration will be based on experience and qualifications.



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