Manager Technology - Retail Platform Service

Job Description:

• Lead the projects smoothly by ensuring zero/minimum escalations from business and third-party stakeholders

• Planning and estimating for the project, keeping the plan up to date
• Tracking and monitoring the project as per the plan/ SLAs agreed with users

• Provide desired solution for business requirements and ensure minimum defect leakages from requirement (Scope), design, development and testing phases of the project

• Lead and provide 24x7 support for the ATM & Digital channel

• System monitoring – Ensure all key/high impact areas are monitored. Pro-actively report the issues, analyze and provide solution.

• Service tickets support – Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.

• Lead the team to resolve complex issues.

• Identify system improvements and simplify the system complexity.

• Identify revenue opportunities and make constructive suggestions.

• Lead the development & support on the compliance mandates.

• Plan and provide support on cards Acquiring system maintenance activities.

• Build proper backups for the team.

• Pro-actively ensure testing of the desired functionality

• Ensure changes are being tracked throughout the project

• Reporting project status to Team Lead and customer by providing status reports
• Participate and ensure Review is being done for all the project deliverables(Code, Functional document , Technical document , test plan , test cases , implementation plan, handover plan)
• Conducting project meetings

Required Experience and Skills:

• 6+ years of relevant experience in IT with production & development support experience.
• Excellent analytical skills.
• Good oral / written communication skills.
• Hands-on experience and good experience on ATM Channels.
• Desirable knowledge on ATM Channels (REST / SOAP)
• Good cards Acquiring business knowledge & understanding ATM Channels & Digital channel.