Job Openings Technical Program Manager

About the job Technical Program Manager

Adobe is seeking a Sr Technical Program Manager to partner with the Engineering and Business teams and drive the delivery of an omni-channel platform that provides Adobe’s Digital Experience customers with a consistent support experience across web, chat and voice, and Adobe with a more streamlined technology stack.

The successful candidate will also manage a couple of concurrent Telephony-related programs as needed.


We are looking for a technical leader with executive presence, exemplary communication skills, and the ability to influence at all levels.

What you’ll do

• Own the program lifecycle: drive scope, timeline and budget/staffing discussion; track cross-functional milestones and deliverables; identify and proactively manage program dependencies, risks and issues to ensure a successful and sustainable implementation

• Be an agile coach and mentor: facilitate Scrum of Scrums ceremonies, ensure execution in alignment with Agile/Scrum best practices, and act as a trusted adviser to support and increase the team’s efficiency and productivity

• Follow, optimize, and enforce our program governance framework

• Prepare and deliver program status reports, Operating Committee/Executive briefings, SLC (Service Life Cycle) checkpoint artifacts, along with relevant program level communications to provide project clarity and transparency to all levels in the organization

What you need to succeed

• Exceptional leadership and organizational skills to align efforts from disparate groups, including remote/geographically dispersed teams, to achieve a common goal

• Excellent speaking, writing, and presentation skills to educate, persuade, and inspire others

• Self-motivated, not afraid to tackle unknowns, and with a strong bias towards action

• Strong analytical, problem-solving and conflict-resolution skills

• Proven ability to provide the structure and necessary process without compromising the speed of delivery

• Minimum of 7 years of program management experience in SaaS, software or related field

• Experience managing large programs with complex dependencies, preferably in a Customer Experience environment that leverages web, phone, and messaging/chat platforms on the back end

• Experience using various project delivery methodologies with the ability to tailor the approach for project success (Waterfall, Agile/Scrum and hybrid)

• Experience with Jira, SmartSheet (or equivalent planning tool), SharePoint and MS Office

Business teams and drive the delivery of an omni-channel platform that provides Adobe’s Digital Experience customers with a consistent support experience across web, chat and voice, and Adobe with a more streamlined technology stack.

The successful candidate will also manage a couple of concurrent Telephony-related programs as needed.


We are looking for a technical leader with executive presence, exemplary communication skills, and the ability to influence at all levels.

What you’ll do

• Own the program lifecycle: drive scope, timeline and budget/staffing discussion; track cross-functional milestones and deliverables; identify and proactively manage program dependencies, risks and issues to ensure a successful and sustainable implementation

• Be an agile coach and mentor: facilitate Scrum of Scrums ceremonies, ensure execution in alignment with Agile/Scrum best practices, and act as a trusted adviser to support and increase the team’s efficiency and productivity

• Follow, optimize, and enforce our program governance framework

• Prepare and deliver program status reports, Operating Committee/Executive briefings, SLC (Service Life Cycle) checkpoint artifacts, along with relevant program level communications to provide project clarity and transparency to all levels in the organization

What you need to succeed

• Exceptional leadership and organizational skills to align efforts from disparate groups, including remote/geographically dispersed teams, to achieve a common goal

• Excellent speaking, writing, and presentation skills to educate, persuade, and inspire others

• Self-motivated, not afraid to tackle unknowns, and with a strong bias towards action

• Strong analytical, problem-solving and conflict-resolution skills

• Proven ability to provide the structure and necessary process without compromising the speed of delivery

• Minimum of 7 years of program management experience in SaaS, software or related field

• Experience managing large programs with complex dependencies, preferably in a Customer Experience environment that leverages web, phone, and messaging/chat platforms on the back end

• Experience using various project delivery methodologies with the ability to tailor the approach for project success (Waterfall, Agile/Scrum and hybrid)

• Experience with Jira, SmartSheet (or equivalent planning tool), SharePoint and MS Office