Job Overview:
We are seeking a skilled Senior Solution Architect with a strong background in Storage Network Engineering, specifically in PowerEdge storage environments. This role involves managing and optimizing server and network infrastructure while handling incident coordination and troubleshooting for a robust IT environment. The ideal candidate will have deep expertise in network administration and will work onsite to ensure seamless operations and support.

Key Responsibilities:

• Infrastructure Management: Serve as an expert in server and network infrastructure, ensuring high availability and efficient operations.
• Incident Management: Perform service incident coordination, open service requests on behalf of the customer, and lead incident isolation and troubleshooting.
• Log and Report Management: Monitor, manage, and review log files to track incidents and performance; generate regular operational reports to document and communicate system status and improvements.
• Root Cause Analysis: Actively participate in root cause analysis reviews to identify and resolve recurring issues, contributing to continuous improvement.
• Customer and User Support: Manage and respond to customer and user requests promptly to ensure high satisfaction and effective service delivery.
• Process Optimization: Recommend and implement procedural changes to optimize operational efficiency and performance. Share best practices learned from other engagements to enhance the current processes.
• Solution Documentation: Assist in documenting policies and procedures, working closely with compliance managers and other key stakeholders to ensure alignment with best practices and standards.
• Configuration Management: Perform any necessary incremental host and network configuration beyond the initial deployment scope, ensuring all systems are optimized for peak performance.

Required Skills and Qualifications:

• Network Administration Expertise: Extensive experience as a Network Administrator, with proven expertise in server and network infrastructure.
• Storage Experience: Hands-on experience with PowerEdge storage systems.
• Incident Response Skills: Ability to effectively isolate, troubleshoot, and resolve network and server-related incidents.
• Analytical and Reporting Skills: Strong skills in log management, report generation, and root cause analysis.
• Communication Skills: Excellent verbal and written communication skills to effectively collaborate with customers, users, and internal teams.
• Documentation Skills: Ability to assist with policy and procedure documentation, ensuring clear, accurate, and accessible records.