About the job Customer service representative
Position: Customer Service Representative
Company Overview:
Telenet is a leading telecommunications company that provides innovative solutions to connect people and businesses around the world. With a strong commitment to customer satisfaction, Telenet is dedicated to providing exceptional service and support to its clients. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide excellent customer service by addressing inquiries, resolving issues, and maintaining a positive relationship with our clients. You will play a crucial role in ensuring customer satisfaction and retention.
Key Responsibilities:
- Handle incoming calls, emails, and chats from customers and provide timely and accurate responses
- Identify and assess customer needs to achieve satisfaction
- Resolve customer complaints and issues by investigating the root cause and finding appropriate solutions
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure prompt and effective resolution of customer concerns
- Meet and exceed customer service targets and goals
- Continuously strive to improve customer service experience by identifying areas for improvement and implementing solutions
- Keep up-to-date with product and service knowledge to provide accurate information to customers
- Adhere to company policies and procedures to ensure consistent and high-quality customer service delivery
Qualifications:
- High school diploma or equivalent; some college preferred
- Minimum of 1 year of experience in a customer service role, preferably in a call center environment
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and customer service software
- Ability to work flexible hours, including evenings and weekends
Why Join Telenet?
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- Collaborative and supportive work environment
- Training and development programs
- Employee discounts on products and services
- Fun company events and team-building activities
If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, then we want to hear from you! Apply now to join the Telenet team as a Customer Service Representative.