Customer Sales Advisor

About You:

The role requires someone who is organised, self-motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role.

The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary (Full Training provided), but you must have a background in sales/customer services. Candidates who are always looking for new and better ways of doing things are welcomed in this role.

Core Responsibilities:

Sales/Customer Service

Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible.

Administration

Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.

Additional administration required when liaising with the removals contractor, including using the removals calendar.

Operations

Support with all back office responsibilities, such as ensuring site clean and well maintained at all times;

Ensuring units are vacated and made ready for next customer in a timely manner. 

Charity Participation

As part of our Corporate Social Responsibility commitment, all Space Station employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.

Principle Terms:

40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working.

30 days holiday, which includes Bank Holidays.

Great bonus scheme.

Contributory pension scheme.

Additional Benefits:

Staff discount on storage and retail products.

Perkbox employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more.

Training and development program for staff.

Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.