Service Engineer(15/15)

Role Description:

• Performs service engineering activities to maintain the reliability, availability, and safe operating condition of equipment by conducting servicing, troubleshooting, and repair activities in accordance with quality and safety standards and established procedures. Maintains accurate records and provides technical reports and recommendations to support equipment performance and continuous improvement.

Responsibilities:

• Performs all work according to safety requirements, identifies potential risk and hazards and informs according to the company procedures.
• Participates and executes daily field service activities.
• Performs diagnostics and troubleshooting by using testing & diagnostics tools. Carries out necessary corrective maintenance or repair of the equipment while focused on equipment downtime reduction.
• Performs equipment inspections & audits, identifies required spare parts and prepares defect lists.
• Maintains proper job documentation (work orders, technical reports, materials acceptance and handover acts etc.). 
• Ensures quality of all the records maintained is eligible or in compliance with established procedures.
• Provides recommendations to customers regarding improvement of technical condition of equipment.
• Performs equipment commissioning & start-up according to company procedure.
• Collects information required to open a warranty or quality case and identify the most probable failure reason.
• Works closely with warranty engineer to keep warranty case status up to date.
• Participates in all activities related to continuous improvement and failure analysis, actively proposing improvement measures or preventive countermeasures.

Competences and Requirements:

• Education: Secondary or above professional education
• Subject of education: Technical or engineering
• Relevant professional experience: 3-5 years

Others:

• Understanding of safety as it relates to workshop and mobile equipment environments.
• Proven experience in maintenance, repair and troubleshooting of mobile equipment.
• Good knowledge and experience in electrics, hydraulics and mechanics.
• Skill in the use and care of a variety of hand, power, measuring and diagnostic tools and equipment.
• Intermediate computer skills