IT Assistant

Key Responsibilities:

• Provide daily technical support to employees, troubleshooting hardware, software, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripheral devices.
• Install and support Windows operating systems, Microsoft Office and other business applications.
• Perform basic hardware maintenance, including replacement of RAM, SSDs, batteries, and other computer components.
• Diagnose and troubleshoot LAN and Wi-Fi connectivity issues.
• Assist with the installation, configuration, replacement, and troubleshooting of network equipment, switches, wireless access points, and PoE devices.
• Perform network cabling work, Ethernet cable installation, cable testing, and network outlet connections.
• Assist with the installation, maintenance, and troubleshooting of IP CCTV cameras and video surveillance equipment.
• Provide basic technical support for vehicle-mounted DVR systems, checking recordings, testing and/or replacing SD cards, cameras, DVR units, and troubleshooting common issues.
• Provide basic support for access control systems, including access cards and readers, and assist with the installation or replacement of equipment under supervision.
• Assist with basic checks and troubleshooting of fire alarm system equipment and coordinate technical support activities under supervision.
• Configure and troubleshoot corporate mobile devices, SIM/eSIM cards, and provide basic support for IP phones.
• Assist users with corporate applications
• Perform routine preventive maintenance and basic equipment checks
• Prepare, configure, issue, and receive IT equipment, and maintain proper equipment labeling and storage.
• Provide on-site technical assistance to external service contractors under the supervision
• Assist with IT infrastructure maintenance, equipment installation, and other technical tasks at company facilities.

Requirements:

• 1-2 year of relevant experience in IT Support, Helpdesk, or a similar technical position.
• Good knowledge of Windows 10/11, Microsoft Office, and common business applications.
• Practical experience in computer hardware troubleshooting, maintenance, and software installation.
• Experience in installing and troubleshooting printers and peripheral devices.
• Basic understanding of TCP/IP networking, IP addressing, subnetting, DNS, DHCP, and basic routing principles.
• Basic understanding of Active Directory, domain user accounts, and Group Policy.
• Familiarity with Ethernet cabling, network switches, wireless access points, and basic VLAN concepts.
• Ability to diagnose and resolve common IT issues independently.
• Basic understanding of server infrastructure, file storage, and backup concepts.
• Willingness to perform hands-on technical work, equipment installation, cabling, and maintenance at different company facilities.
• Basic English skills, sufficient to understand technical documentation and prepare simple work-related emails.
• Good communication skills, responsibility, problem-solving ability, and willingness to learn.

Preferred:

• Experience with IP CCTV systems
• Basic understanding of access control systems and IP telephony.
• Experience with managed network switches and wireless networking equipment.
• Previous experience in a corporate IT environment.
• Familiarity with Microsoft 365, Microsoft Active Directory, and basic IT infrastructure support.