Executive, Customer Insight

Key Responsibility:

• Track and analyze consumer sentiments.
• Responsible for monitoring, tracking, analyzing, and reporting on customer satisfaction metrics to derive actionable insights and recommendations.
• Utilize customer feedback data to identify areas for improvement and opportunities.
• Prepare detailed reports summarizing key insights, trends, and recommendations.
• Present findings to stakeholders, including senior management, in a clear and concise manner.
• Provide actionable recommendations based on data analysis to drive continuous improvement.
• Work closely with all vendors with the detailed brief, all internal key stakeholders for each project ensuring the successful execution of all processes
  

Qualification:

• Bachelors or advanced degree in any field
• A minimum of 2-3 of working experiences with Customer satisfaction program
• Excellent communication and presentation skills
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Understanding of social media measurement