Job Openings Senior Manager, Service Center & Store Communication

About the job Senior Manager, Service Center & Store Communication

Key Responsibility:

  • Oversee on Service awareness projects by gathering service data and produce documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for staff and customers.
  • Analyse stores service performance and other related data
  • Analyse repeated problems / complaints and raise solutions
  • Manage/oversee operation Service center from stores and coordinate with relates team or personal in charge to solve all operation issues
  • Manage Service Center & Communication team to check all operation issues and provide answers or assign to relates team to solve issues for stores
  • Contact stores sometimes to check any information requested from Head Office
  • Support any of business request to support store issues data for HO colleagues
  • Review store communication received from HO users and send to stores with quality


  • Bachelors Degree in related field.
  • Have experience 5-10 years in Customer Service / Call Center / Service Desk & Communication / Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to think strategically and to lead
  • Strong at using MS Office
  • Communication skills
  • Presentation skills
  • Good service mind
  • MS office (Word, Excel, Power Point)
  • Store Line system / RPM / RMS / RMR