Manager, Operations Development - Food Retail

Key Responsibility:

• Create and implement a strategic blueprint for the establishment of delicatessen section and coffee branch, encompassing the identification and assessment of potential locations and market prospects. Additionally, take charge of the planning and arrangement the new branch to ensure they are in harmony with the company's vision.
• Design and enforce operational protocols and guidelines applicable across all processes, while establishing streamlined procedures and training process to ensure seamless operations; Set quality standards for both delicatessen section and coffee products to maintain excellence throughout the chain.
• Oversee the budgetary aspects of delicatessen section and the coffee branch, including establishment of budgets, sales targets, and cost-effective measures. Examine reports to make informed decisions aimed to enhance revenue and profitability. Deploy pricing and promotional tactics to stimulate sales growth.
• Maintain the brand's dedication to outstanding customer service and a hospitality standard. Proactively address customer inputs. Introduce strategies to enrich overall customer experience and foster lasting customer loyalty to the brand.
• Recruit, develop, and provide leadership to a team and support staffs. Foster an working environment founded on excellence, teamwork, and exceptional customer service. Provide strategic guidance and support teams in achieving their operational objectives.
• Ensure all product items consistently meet quality criteria and conform to health and safety regulations. Uphold a well-maintained and orderly setting, including equipment and facilities. Conduct routine examinations and assessments to verify adherence to company standards and local regulations.

Qualifications:

• 5-7 years of experience in branch management of coffee chains, or similar positions in the food and beverage industry. Direct experience in coffee chains is a plus.
• Educational background in Business, or a related field
• Good knowledge of relevant practices, standards, and regulations of coffee branch operation.
• Strong business and financial acumen, supported by proven records in achieving financial and performance targets.
• Proven capability in leading and managing teams, supported by a proven records of building and sustaining high-performing teams.
• Visionary mindset and the ability to innovate and adapt to changing market conditions. Experience in initiating new businesses from the ground up is a plus.