Manager, Mall Insight & Format Development

Key Responsibility:

• To obtain and analyse customer insight relating to our shopping centres and help deliver our overall strategy and vision for our malls.
• To analyse both quantitative and qualitative research.
• To work with research agencies to ensure brief is fully understood and the data received is useful.
• To monitor market trends in retail and identify opportunities in our shopping malls.
• To develop relationships with third party property consultants, such as Colliers, CBRE in order to have a full understanding of industry movement e.g. space growth, new styles of shopping centre etc.
• To work with the existing mall leasing and planning teams to help form strategies for individual malls.
• To champion customers needs in our shopping malls.
• To work cross functionally with teams such as Property Research, Marketing, Mall Development etc.
• Conduct mall insight analysis on format projects to evaluate mall performance and advise on business decision
• Take ownership and being a go to person on format strategy, mall insight and mall performance improvement.
• Analyze Sales, Margin and P&L to spot risk/ opportunity and provide recommendation to line manager and business to improve performance at format and individual stores.
• Conduct insight analysis on format projects to evaluate performance and advise on business decision.
• Generate and own performance dashboard. Work closely with Finance and Technology team to publish regular report that helps spotting trend and performance.
• Review all format business case and work with related parties to ensure the business case is practical and lead to format growth.
  

Qualifications:

• Experience in retail / shopping mall environment is a plus
• Bachelors degree in Business Administration/Marketing, MBA is an advantage
• At least 5 years experiences in Marketing, Retail Business, FMCG
• Good command in English (Reading, Speaking, Writing & Listening)
• Require skill of Communication, Collaboration and Presentation ·
• Rationale thinking & good team work
• Strong analytical and problem-solving skills
• Detail-oriented with coordination skills
• Computer skills (Microsoft Word, Excel, Power Point, Microsoft Project), Advance in Microsoft excel and Power Point is a must.
• High skills of excel and power points presentation