Client Service (Bank)

Title: SPW - Client Service Support (Bank)

Working Place: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC

Working time: Mon - Fri | 8:30 - 17:30

Salary: 10,700,000 VND Gross

Job Description

• Actively engage with colleagues across HSBC to ensure that all customer’s queries are resolved and clients' needs are met at the first point of contact
• Understand the impact of our competitors, local community and the external environment on our customer's base to ensure long term sustainable value
• Maintain and maximize GPS revenue, deposits/liabilities from customers by appropriate cross-selling offering to existing customers
• Develop strong relationships with all key stakeholders to provide an integrated and consistent customer experience across all delivery channels.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets '
• Cultivate an environment that supports diversity and reflects the HSBC brand and create a high performance culture.
• Compliance – Ensure compliance with Group standards, regulatory and compliance requirements

Requirements

• Demonstrates strong commitment, attention to detail, and a proactive working attitude.
  
• Prior experience in customer service in banking industry is preferred.
  
• Shows accountability, a can-do mindset, and sound judgment.
  
• Possesses solid problem-solving and critical thinking skills.
• Strong interpersonal skills and ability to liaise effectively with personnel across functions

Benefits

• 12 - month contract sign with Talentnet
• Laptop provided
• Full Shui