Product Support (Sau)

• Position: Product Operation
• Working Location: Sonatus Building, Le Thanh Ton, Ben Nghe Ward, HCMC
  
• Time: Mon - Fri (9 am - 6pm)
  

Key Responsibilities:

Product Support & Issue Handling
Ensure stable product operations by receiving and processing support requests, and coordinating with relevant teams to resolve incidents in a timely manner.

System Configuration & Maintenance
Perform system configuration and updates based on operational requirements; ensure accuracy, logical consistency, and alignment with business needs.

UAT Execution & Quality Validation
Participate in User Acceptance Testing (UAT), assess the quality of new features, and provide feedback to enhance user experience.

Deployment Coordination & User Support
Support product release phases including post-deployment checks, preparing user guides, and conducting internal training sessions.

Job Requirements:

Education:
Bachelors or College degree in IT, Business, Logistics, Marketing or related fields.

Technical Skills:
Experience with ticketing systems, internal portals, and technical support tools. Ability to read and interpret technical documentation (GSheet), execute UAT, report bugs, and write clear support materials.

Analytical & Process Compliance:
Strong analytical thinking, ability to follow standardized processes, and collaborate effectively with cross-functional teams to maintain service quality.

Communication & Collaboration:
Clear and proactive communication; capable of clarifying requirements and working closely with internal stakeholders.

Language:
Fluently in Vietnamese. Able to read technical English documentation; English writing skills are an advantage.

Benefits:

• 1-year contract signed with Talentnet
• Salary gross: ~15 000 000 VND
• Monthly allowance: 520,000 VND
• 13th-month salary
• Full SHUI
• PVI Health Insurance
• 12 annual leave days