Account Coordinator (Enterprise Merchant) - Mart

Location: Mapletree Business Center, District 7, Ho Chi Minh City

Working Hour: Mon – Fri | 8.30 AM – 5.30 PM

Contract: 12 months – Sign with 3P-Talentnet

1. GET TO KNOW THE TEAM:

The company’s team is a dynamic group focused on delivering the best non-food delivery experience for our users. We collaborate with top-tier retailers, brands, and delivery partners to ensure a seamless ecosystem.

2. GET TO KNOW THE ROLE:

• This is a critical role responsible for managing and growing relationships with company’s Enterprise-level partners (including Circle K, FamilyMart, GS25, 7-Eleven, Pharmacity, Guardian, etc.).

• You will act as a strategic consultant to these key accounts, ensuring mutual growth and operational excellence. You will report directly to the Team Lead, Account Management.

3. KEY RESPONSIBILITIES:

• Strategic Relationship Management: Build and maintain strong, long-term relationships with enterprise commercial partners. Act as the main point of contact to engage prospects and existing partners effectively.

• Onboarding & Integration: Oversee the end-to-end onboarding process for new enterprise accounts, ensuring smooth system integration into company’s processes.

• Performance Optimization: Monitor key metrics (Sales Volume, Order Accuracy, Delivery Efficiency, Fulfillment Rates) and proactively troubleshoot operational issues to minimize disruption.

• Growth & Campaign Execution: Collaborate with partners to design and implement promotional campaigns, menu optimizations, and pricing strategies that align with market demands.

• Data-Driven Consulting: Utilize data analytics to identify buying patterns, predict outcomes, and recommend proactive measures to improve the partner's performance on the platform.

• Representation: Represent company in external meetings and business reviews to showcase the value of the partnership.

4. REQUIREMENT

• Experience: Minimum of 1+ years of experience in Account Management, Business Development, or Partnerships, preferably in E-commerce, On-demand Delivery (Food/Mart), FMCG, or Agency environments

• Education: Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field.

• Enterprise Mindset: Experience managing key accounts/enterprise clients is a strong advantage.

• Analytical Skills: Proficiency in using data to inform decisions and strategies. Ability to analyze spreadsheets and performance charts.

• Tech-Savvy: Comfortable using CRM tools and internal software systems.

• Problem Solving: Strong ability to troubleshoot operational hurdles (delivery delays, system errors) quickly and effectively.

5. SALARY AND BENEFITS

• Salary: 12,000,000 gross/month

• Service Voucher: 300,000 /month

• 100% salary in 2-month probation period & full SHUI

• Annual leave

• Laptop provided

• Sign contract with Talentnet