Junior Customer Service

Position: Junior Customer Service
Working location: Vietnam
Working time: Full-time from Monday to Friday

Key Responsibilities:

• Perform customer service administrative tasks including order entry, stock receipt, shipment creation, order checking, invoicing, and order cross-checking.
• Support retail key orders by processing requests, coordinating shipping arrangements, and providing timely updates.
• Assist in purchase order creation and follow up with suppliers regarding lead times and order confirmations.
• Handle customer enquiries via email, verbal communication, and website channels in a professional manner.
• Coordinate with internal departments, warehouses, and couriers to track shipments and resolve delivery issues.
• Support stock allocation and deallocation between projects and customer orders.
• Prepare weekly and monthly reports for relevant managers.
• Assist in handling returns, warranty claims, and stock discrepancies.

Requirements:

• 1–2 years of experience in a customer service role.
• Good understanding of customer service operations and administrative processes.
• Strong skills in Microsoft Excel and Word.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills.
• Good time management skills with the ability to prioritize tasks and coordinate effectively with others.
• Ability to communicate professionally in English, both verbally and in writing.
• Experience with ERP software is an advantage.

Salary and Benefits:

• Salary: Negotiable
• Full statutory insurance and benefits in accordance with company policy and labor law
• Opportunity to join training and development programs supported by the company
• Professional and collaborative working environment
• Career growth opportunities within customer service operations