HCM - Customer Service Advisor

Ho Chi Minh, Vietnam

Job Openings HCM - Customer Service Advisor

Position: Customer Service Advisor

Working hours (flexible schedule depending on Line Managers arrangement, fixed day off on Sunday):

Location: 6 Thang Long Street, Ward 4, Tan Binh District, Ho Chi Minh City

1. Responsibilities:

Accept and register bookings for company's services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in company by exercising professionalism and empathy when dealing with each customers varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve company's procedures, technology, and service to enhance customers experience with company.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Handle non-call tasks, including follow-up and ad‑hoc assignments such as proactive monitoring during special initiatives or operational case
Perform tracing and investigation tasks similar to the functions of the Tracing Team, ensuring end-to-end visibility and timely updates for customers and stakeholders.

2. Requirements:

3. Benefits:

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