CS Specialist (Shuttle Bus)

• Position: Customer Service Specialist (6 months contract with Talentnet)
• Location: Street No.19A, Bien Hoa 2 Industrial Zone, Tran Bien Ward, Dong Nai Province (have shuttle bus from HCMC)
• Working Time: Mon - Sat (8h00 – 17h00) - Thứ 7 làm nửa ngày, tuần làm tuần nghỉ.
• HCM Pick‑up points are in Go Vap District (near Phan Huy Ích street), Binh Thanh District (near Lê Quang Định, Phạm Văn Đồng), District 2 (Xa Lộ Hà Nội), and District 12 (near Metro Hiệp Phú).

What will you do?

Customer Relationship & Communication

• Serve as the primary point of contact for key or high‑priority customers.
• Build strong relationships through proactive communication, regular updates, and issue management.
• Handle escalations and ensure timely, professional resolutions.

Order & Delivery Management

• Order entry accuracy
• Monitor order status, shipment timelines, and potential risks; work cross‑functionally to resolve delays.
• Ensure proper documentation for import – export activities

Market & Customer Insight

• Understand customer needs, buying patterns, and service requirements.
• Gather and analyze customer feedback, sharing insights with internal teams to improve processes.
• Support customer‑focused initiatives that enhance satisfaction and loyalty.

Operational Excellence & Problem Solving

• Identify root causes of service issues using data and cross‑functional inputs
• Support continuous improvement projects
• Reporting
• Daily sales volume report
• Weekly stock report
• Other report

Team Support

• Be a team member for Cross country back up, support order handling to SEA countries

Compliance & Internal Control

• Performs all duties in full compliance of all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures.

Requirements:

Experience, knowledge and skills

• Bachelor degree in Business Administration/Marketing/Economics/ Supply Chain or any business-related field.
• Required written and spoken language(s) fluency: Vietnamese & English/Chinese skills is advantages
• Minimum 3-5 years of working experience in sales or customer service is required for this position
• Good communication, interpersonal skills, hardworking, can-do attitude
• Experience with matrix organization would be a big plus.
• Experience in SAP/system using
• Ability to manage multiple tasks under pressure with attention to detail

Behavioral Competencies (Leadership Principles)

• Willings to undertake the assigned business strategy, communicating, involving team members with result-oriented attitude. 
• Excellent teamwork and leadership mindset.
• Constructive working manner
• Proactively improve his/her work responsibilities, initiating and taking actions.

Functional Competencies

• Market & customers' business understanding
• Change management familiarity
• End-to-end thinking process
• Effective communication skills
• Basic negotiation & presentation skills

Safety Clauses

• Ensure safety requirements & abide the company safety policy PPE (employee)

Key Contacts

• Customer Service Specialist is a member of customer service department

Salary and Benefits:

• Gross salary: ~20,000,000 VND/Month
• Full SHUI, có BH cho vợ, chồng, con
• Sign contract with Talentnet (6 months), có cơ hội convert/extend contract
• Lương tháng 13, annual bonus (pay in annual Mar), trợ cấp tiền điện thoại, tiền cơm, laptop, xe đưa rước.