Product Support

• Position: Product Operation
• Working Location: Sonatus Building, Le Thanh Ton, Ben Nghe Ward, HCMC
  
• Time: Mon - Fri (9 am - 6pm)
  

Key Responsibilities:

• Product Support & Issue Handling
  Ensure stable product operations by receiving and processing support requests, and coordinating with relevant teams to resolve incidents in a timely manner.
• System Configuration & Maintenance
  Perform system configuration and updates based on operational requirements; ensure accuracy, logical consistency, and alignment with business needs.
• UAT Execution & Quality Validation
  Participate in User Acceptance Testing (UAT), assess the quality of new features, and provide feedback to enhance user experience.
• Deployment Coordination & User Support
  Support product release phases including post-deployment checks, preparing user guides, and conducting internal training sessions.

Job Requirements:

• Education:
  Bachelors or College degree in IT, Business, Logistics, Marketing or related fields.
• Technical Skills:
  Experience with ticketing systems, internal portals, and technical support tools. Ability to read and interpret technical documentation (GSheet), execute UAT, report bugs, and write clear support materials.
• Analytical & Process Compliance:
  Strong analytical thinking, ability to follow standardized processes, and collaborate effectively with cross-functional teams to maintain service quality.
• Communication & Collaboration:
  Clear and proactive communication; capable of clarifying requirements and working closely with internal stakeholders.
• Language:
  Fluently in Vietnamese. Able to read technical English documentation; English writing skills are an advantage.

Benefits:

• 1-year contract signed with Talentnet
• Salary gross: 10.000.000 - 15.000.000 VND
• Monthly allowance: 520,000 VND
• 13th-month salary
• Full SHUI
• PVI Health Insurance
• 12 annual leave days