Customer Service Executive

Location: Que Vo, Bac Ninh Office

Job Responsibilities

• Handle customer inquiries and coordinate with Sales team to provide necessary information
• Support daily sales operation activities, including order processing and internal approval procedures
• Create and follow up Sales Orders (SO), delivery schedules, and coordinate with Planning/Logistics teams
• Update customers on estimated delivery timelines and support issue handling for delayed orders
• Support new product setup by coordinating with Sales and Technical teams for product code creation
• Input and maintain pricing information in the system following internal approval processes
• Monitor production progress, inventory status, and delivery performance to support business targets
• Prepare and follow up sales contracts, quotations, and related sales documents
• Maintain customer database and support account management activities
• Support inventory control and follow up slow-moving stock with related teams
• Prepare monthly sales reports, commission calculations, and operational reports
• Coordinate with cross-functional teams to resolve customer complaints and improve service quality
• Support CRM follow-up, pipeline review, and business growth activities with Sales team
• Perform other ad-hoc tasks assigned by Line Manager

Job Requirements

• Bachelor’s degree, preferably in Business Administration or related fields
• Experience in Sales Admin, Customer Service, Order Management, or Sales Support is preferred
• Good MS Office skills, especially Excel
• Basic English communication skills
• Good communication, coordination, and problem-solving skills
• Detail-oriented, careful, and able to work under pressure
• Proactive, fast learner, and adaptable in a dynamic working environment