AI Ops SME (Telecom Domain)

As an AI Ops SME (Telecom Domain), you will design and implement intelligent operations solutions across telecom networks, enabling autonomous and self‑healing network operations. You will focus on building AIOps, observability, event correlation, ITSM integration, predictive analytics, and automated remediation capabilities, working across RAN, Core, Transport, OSS, NMS/EMS, and service assurance platforms.

What You'll Do and How You'll Succeed

AIOps Architecture & Solution Design

• Design and implement end‑to‑end AIOps solutions for telecom networks.
• Define observability architecture across logs, metrics, traces, and events.
• Evaluate and implement modern AIOps, GenAI, and agentic AI solutions.

Observability & Event Management

• Design and optimise observability frameworks across RAN, Core, Transport, and multi‑vendor environments.
• Develop alarm and event management strategies (collection, enrichment, deduplication, suppression, correlation).
• Improve operational visibility through intelligent monitoring and predictive insights.

AI/ML‑Driven Operations

• Build and configure ML‑based anomaly detection and event correlation models.
• Develop predictive maintenance and RCA capabilities to reduce service disruptions.
• Continuously tune AI/ML models and correlation rules for accuracy and efficiency.

Automation & Autonomous Networks

• Design and implement closed‑loop automation and self‑healing workflows.
• Drive automation initiatives aligned with TM Forum Autonomous Network maturity models.
• Reduce manual intervention through automated fault detection, resolution, and service restoration.

ITSM & OSS Integration

• Integrate AIOps platforms with EMS/NMS, OSS, inventory, and assurance systems.
• Design integrations with ServiceNow, BMC Remedy, and other ITSM platforms.
• Enable automated incident creation, ticket enrichment, intelligent assignment, and workflow orchestration.

Production Support & Continuous Improvement

• Support production AIOps environments through model tuning and rule optimisation.
• Collaborate with NOC and support teams to improve incident management effectiveness.
• Drive continuous service improvement through analytics, automation, and insights.

Presales & Customer Engagement

• Support presales activities including solution design, workshops, demos, and PoCs.
• Contribute to RFP/RFI responses and technical proposals.
• Engage with customer stakeholders to articulate business value and operational benefits.

We'd Love to Hear From You If...

Experience

• You have 8–12 years of experience in Telecom Operations, OSS, Service Assurance, Network Monitoring, or AIOps.
• You have strong understanding of telecom domains (RAN, Core, Transport, IP/MPLS).
• You have hands‑on experience with observability platforms, event management, and monitoring solutions.

Technical Expertise

• You have implemented AIOps use cases (event correlation, anomaly detection, RCA, predictive maintenance, automated remediation).
• You are experienced with ITSM platforms (ServiceNow, BMC Remedy).
• You have integrated OSS, EMS/NMS, and ITSM platforms using APIs, REST, and streaming technologies.
• You are familiar with automation frameworks, orchestration platforms, and workflow automation tools.

Ways of Working

• You communicate effectively with stakeholders and present solutions confidently.
• You are proactive in problem‑solving and continuous improvement.
• You thrive in customer‑facing consulting and presales engagements.

Preferred Qualifications

• Experience with TM Forum Autonomous Networks framework.
• Exposure to GenAI, agentic AI, and AI‑powered operations platforms.
• Certifications in AIOps, ITSM, Cloud, Telecom OSS, or Automation technologies.