Job Openings Manager - Desktop Support/Infrastructure/Help Desk

About the job Manager - Desktop Support/Infrastructure/Help Desk

Manager - Desktop Support/Infrastructure/Help Desk, North Bethesda/Rockville, MD

  • Full-time
  • On-site 3-4 days a week in North Bethesda/Rockville area
  • Due to our government client requirements, we can only consider US Citizens or Green Card holders for this position; ability to obtain a public trust clearance.
  • NO THIRD PARTY RECRUITERS PLEASE!  CANDIDATES MUST BE SELF-REPRESENTED.


Description

Our client is seeking an experienced Manager to oversee desktop support, infrastructure and help desk operations for an NIH contract. The ideal candidate will have a strong ability to adapt to customer preferences and communicate effectively. This role involves managing a team responsible for providing technical support to end-users, ensuring efficient service delivery, and collaborating on large-scale projects.

Responsibilities


    • Lead and mentor a team of desktop support and help desk technicians.
    • Oversee installation, configuration, and troubleshooting of desktop and laptop hardware.
    • Administer the incident management system.
    • Collaborate with other departments on office-wide projects.
    • Communicate with clients to understand their needs and preferences.
    • Provide in-person and phone support as required.
    • Ensure a consistent and positive customer experience.

Requirements

  • Proven experience managing desktop support and infrastructure operations.
  • Prior work with NIH, HHS, or other government agencies is highly desirable.


Please Note:

  • Only those individuals selected for an interview will be contacted.
  • No calls, inquiries, or Third-Party Vendors please.
  • We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).
  • $1000 Referral Bonus - www.aci.com.

Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.