ServiceNow Administrator

About the ServiceNow Administrator

Our client is looking for an experience ServiceNow administrator for an initial 6-month contract located in Tullamarine in the outer western suburbs of Melbourne.

To apply, applicants must have:

• The requisite skills and experience as defined below
• At least Permanent Working rights for Australia, and
• At least 5 years's relevant local working experience

Responsibilities: 

• Perform ServiceNow platform configurations including plug-ins activation; 
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes; 
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits; 
• Coordinate application and platform build; 
• Participates in the configuration of new applications or suites during planning, development, and rollout phases; 
• Develop systems integrations and process automation; 
• General support, administration and maintenance of ServiceNow platform and associated applications; 
• Working closely with Technology and implementation partners to configure and improve core platform capabilities in accordance with ITIL best practices. 
• Evaluate and work with the customer to define next phases of the ServiceNow roadmap;

Requirements: 

• A minimum of 5 years of related work experience; 
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications; 
• Experience in IT service management, ITIL certification preferred; 
• Ability to analyse, troubleshoot and resolve complex software application related problems; 
• Exceptional customer service skills; 
• Applies standard methodology, techniques, procedures and criteria; 
• ITIL v3 Certification (Preferred); 
• 3-5 years experience with ServiceNow administration; Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes; 
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer (Preferred); 
• Experience troubleshooting integration management, security, and application issues; 
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

Notes:

• Your daily rate will depend on skills and experience.
• State date is ASAP
• Only shortlisted candidates will be contacted
• Full time on-site requirements with the possibility of some flexible working arrangements.

If you feel this role is for you, then please press "Apply" now -->