About the job Project Manager IT User Support (Contract, Remote, US-Based Only)
If you are a seasoned project leader with a sharp focus on IT user support and a passion for optimizing service delivery, this opportunity offers the chance to drive meaningful change in a dynamic insurance environment. Join a team where your ability to lead cross-functional initiatives and streamline support operations will have a direct impact.
Visa Sponsorship: Not available
Relocation Assistance: Not offered
About the Role
The Project Manager will oversee initiatives focused on IT user support. This role requires strong project ownership, hands-on leadership of IT support teams, and close coordination with business stakeholders. The successful candidate will be responsible for delivering strategic improvements to service management functions, tools, and workflows.
Key Responsibilities
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Lead and manage multiple IT user support projects from planning through implementation
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Define project objectives and success metrics in collaboration with stakeholders
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Assign and track tasks, coordinate project timelines, and ensure quality outcomes
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Mentor and support the IT user support team while fostering continuous process improvement
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Maintain regular communication with cross-functional teams to update on progress, risks, and issues
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Optimize support operations using ITIL frameworks and best practices
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Ensure complete and accurate project documentation for audit and compliance purposes
Must-Have Qualifications
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Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity
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Proven track record leading user support or service delivery projects in enterprise settings
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Deep understanding of IT support methodologies and service operations (e.g. ITIL)
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Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight
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Strong leadership experience guiding geographically distributed or cross-functional teams
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High proficiency in tools like Jira, Microsoft Project, or similar project management software
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Excellent written and verbal communication skills with the ability to manage stakeholder expectations
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Bachelors degree in Information Technology, Business Administration, or related field
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PMP certification is preferred but not required
Preferred Industry Background
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Insurance, brokerage, or benefits management systems
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Application support and IT operations within regulated industries