About the job Spa Reception Supervisor
Salary: Market related
Location: Pretoria
Job type: Permanent
Industry: Hospitality
Reference: CWR.SRS.K.22052026
COMPANY DESCRIPTION:
Our client, an upmarket hotel and conference center in Pretoria is looking for a Spa Reception Supervisor to join their dynamic team.
JOB DESCRIPTION / PURPOSE:
To manage and oversee the daily operations of the Spa reception area, ensuring an exceptional guest experience aligned with five-star standards. The Spa Reception Supervisor coordinates guest bookings, manages the reception team, and supports the Spa Manager in maintaining smooth administrative and service functions within the Spa.
MAIN DUTIES & RESPONSIBILITIES:
- Ensure seamless guest service and professional front-of-house operations.
- Optimise Spa bookings to maximise treatment room utilisation and revenue.
- Maintain accurate administrative records and reporting for the Spa Manager.
- Supervise and mentor Spa reception staff to uphold professionalism and service excellence.
- Implement and maintain company's hospitality standards, ensuring consistency and guest satisfaction.
- Supervise, train, and schedule Spa reception staff to maintain efficiency and service excellence.
- Manage all reservations, cancellations, and confirmations through the Spa software system (e.g., Premier Spa, ESP, or similar).
- Welcome guests, provide accurate treatment information, and ensure smooth check-in and check-out procedures.
- Handle guest complaints or queries politely, efficiently, and in line with company policy.
- Coordinate with therapists, housekeeping, and other departments to ensure seamless service flow.
- Oversee financial transactions, including payments and daily cash-ups, ensuring accuracy and compliance
- Maintain administrative records, prepare daily, weekly, and monthly front-office reports for the Spa Manager.
- Monitor stock levels of Spa-related retail and operational items, reporting shortages timeously.
- Ensure compliance with health, safety, and hygiene standards within the reception area.
- Assist in implementing marketing promotions, retail product displays, and Spa membership initiatives.
EDUCATIONAL REQUIREMENTS:
- Grade 12
- Diploma or certificate in Hospitality Management, Spa Management, or related field
- Additional customer service or leadership training will be advantageous
EXPERIENCE AND SKILLS REQUIRED:
- Minimum of 3–5 years' experience in Spa or hospitality front desk operations, preferably in a four or five-star environment.
- At least 2 years' supervisory or team-leading experience.
- In-depth understanding of Spa operations and wellness service protocols.
- Knowledge of luxury hospitality service standards.
- Strong familiarity with booking and point-of-sale software (e.g., ESP Systems, Opera, or similar).
- English proficiency
- Exceptional communication and interpersonal skills.
- Superior organisation and coordination abilities.
- High proficiency in MS Office Suite (Excel, Word, Outlook).
- Competence in handling confidential guest information.
- Energetic, committed, and collaborative team player.
- Self-motivated and hard working with strong work ethic.
- Must be available after hours and over weekends.
- Professional appearance and grooming in line with luxury Spa standards.
- Warm, engaging, and service-oriented demeanour
- Strong sense of responsibility, reliability, and attention to detail.
- Positive attitude under pressure with proven problem-solving ability.
POPIA NOTICE
By submitting your CV, you acknowledge and agree that:
- We may retain your personal information in our database for future employment opportunities and matching purposes.
- We may contact you should a suitable position become available.
- The information you have provided is true, correct, and up to date.
We endeavour to respond to all applications. However, if you do not hear from us within 14 days, please consider your application unsuccessful.