Job Openings Operations Lead / Supervisor

About the job Operations Lead / Supervisor

Salary: Market related

Location: Durban

Job type: Permanent

Industry: FMCG

Reference Number: MJ.OL.NS.09072025

COMPANY DESCRIPTION:

Our client operates in the imports and wholesale of stationery and related products to the retail trade in Southern Africa. They are looking for an experienced Operations Lead / Supervisor to join their team as soon as possible.

JOB DESCRIPTION:

This dual role includes oversight of the warehouse and being accountable for the supervision of the operations staff complement in terms of invoicing, credit processing and logistics/transporter management.

MAIN DUTIES & RESPONSIBILITIES:

Team Management

  • Help promote a company culture that encourages top performance and high morale
  • Continuous improvement mindset
  • Facilitation of communication between the various teams and Senior Management
  • Develop, implement, and review operational policies and procedures in conjunction with Senior Management
  • Monitoring the operation teams daily workflow and escalation where necessary
  • First point of contact for operations queries from both internal and external stakeholders

Inbound Management

Shipping

  • Generate clearing instruction on receipt of shipping documentation and send clearing instruction to freight forwarding partner with relevant paperwork
  • Update shipping files with shipment and arrival dates
  • Update weekly shipping status received from SBT and evaluate Bi- weekly report Nicki
  • Maintain shipping file- Original B/L/telex release
  • GRN and Data Sheets
  • Prepare Packing List for container unloading

Consumable / Sundries Management

  • Ordering, management and reporting on usage and costs
  • Pallets making sure sufficient
  • Ink cartridges / toilet paper, etc.

Oversight of the Inventory Management Function

  • Product Manufacturing
  • Stock writeback processes
  • Stock adjustments
  • Stock movements
  • Bin allocations between stock movements and accurate pulling
  • Bay allocations
  • Aged stock analysis
  • Quality check process

Outbound Management

  • Invoicing supervision
  • Despatch supervision

Local Delivery Coordination

  • Facilitate the daily process in conjunction with KZN Area Manager
  • Ensure efficiencies within the process
  • Communication with the various teams
  • Escalation to Senior Management when necessary

Transporter Supervision

  • RTT/ Campbells/ GMR/ Theos & Other coordination
    • Facilitating monthly meetings with service providers
    • Oversight of truck requests and follow ups
    • Developing reports and trackers to provide efficiencies within the process
    • Monitoring day to day activities to reduce costs and improve efficiencies
    • Ensuring that all transporter query investigations are resolved within a specified time period
      • Monitoring of order tracking and reporting
      • Ensuring that the daily monitoring of escalations and reports (deliveries, endorsements, returns) are completed

Returns & Credits Supervision

  • Monitoring of returns (Rep, full order, and partial returns)
  • First point of escalation for any return queries for resolution
  • Signing off on credits that are resolved for final system updates
    • Escalation to Senior Management when needed
  • Controlling and reporting on returned stock quality and extent of soiled / written off returns
  • Creating and updating individual trackers and monthly reports for review by Senior Management

Warehouse Operations Management:

  • Oversee warehouse staff in their daily activities, including receiving, storing, picking, packing, and shipping.
  • Ensure efficient and accurate order fulfilment processes, including timely shipping of goods.
  • Manage the flow of goods within the warehouse, ensuring optimal storage and retrieval practices.
  • Maintain a clean, organized, and safe warehouse environment.
  • Handle and manage customer complaints related to inventory or shipping issues.

Compliance and Reporting:

  • Ensure compliance with relevant regulations, standards, and procedures, including health and safety requirements - ASIB
  • Maintain accurate records of all warehouse activities, including inventory transactions, receipts, and shipments.
  • Prepare and submit reports on inventory levels, warehouse performance, and other relevant data.

Coordination and Communication:

  • Collaborate with other departments, including sales, procurement, and shipping, to ensure smooth operations.
  • Communicate effectively with warehouse staff and management to ensure clear communication and coordination.
  • Liaise with suppliers and other stakeholders to resolve any issues or address concerns.

Other Duties:

  • May be involved in developing and implementing inventory management systems and procedures.
  • May assist in the training of new warehouse or operations staff.
  • May assist with inventory audits.

EDUCATIONAL REQUIREMENTS:

  • Matric
  • Degree or Diploma or similar qualification in Warehousing, Supply Chain, Procurement, Management or related field

EXPERIENCE AND SKILLS REQUIRED:

  • Minimum 3 years' experience in a similar role
  • Minimum 3 years' supervisory or management experience
  • Minimum 3 years' experience in the FMCG industry
  • Strong analytical and strategic planning skills
  • Highly organized with the ability to manage multiple priorities
  • Own reliable vehicle and valid drivers license

POPIA

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  1. We may retain your personal information in our database for future matching.
  2. We may contact you when suitable opportunities arise.
  3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.


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