Job Openings Sales and Admin Coordinator

About the job Sales and Admin Coordinator

Salary: Market related (Basic + Commission)

Location: Centurion

Job type: Permanent

Industry: Beauty

Reference Number: LDW.FD.SAC.23072025

COMPANY DESCRIPTION:

Our client is a highly reputable and reliable beauty product supplier and salon in South Africa. They are looking for a dynamic, outgoing Sales and Admin Coordinator to join their team as soon as possible.

JOB DESCRIPTION:

MAIN DUTIES & RESPONSIBILITIES:

Reception Welcoming of Clients

  • Meet and greet clients warmly and professionally upon arrival
  • Provide assistance and make clients feel comfortable
  • Handle check-in and direct clients as needed
  • Ensure the reception area is neat, welcoming, and organized

Telephonic Sales (Most Important Part of the Position)

  • Contact a daily list of leads (people who signed up to receive vouchers)
  • Make a high volume of outbound calls to reach potential clients
  • Promote services persuasively and answer questions confidently
  • Aim to convert as many leads as possible into confirmed bookings
  • Build rapport quickly and maintain a professional, friendly tone
  • Follow up with interested leads who weren't initially reached

Booking Appointments

  • Schedule new appointments during or after client visits
  • Manage bookings efficiently using a digital diary or scheduling software
  • Ensure appointment times align with service durations and staff availability
  • Encourage rebooking of treatments at the end of each appointment

Rebooking Appointments & Follow-Ups

  • Rebook clients for their next treatments before they leave
  • Contact clients with missed or canceled appointments to reschedule
  • Follow up with clients to confirm they've paid deposits on time
  • Send appointment and payment reminders via WhatsApp or email
  • Follow up post-treatment where needed (e.g. for feedback or next steps)

Handling Payments

  • Process payments using card, cash, or digital methods
  • Ensure accuracy when issuing receipts and recording transactions
  • Handle any payment queries or discrepancies professionally
  • Confirm that deposits are paid in advance and recorded properly

Diary and Appointment Management

  • Oversee the diary to ensure all time slots are used effectively
  • Avoid double bookings and manage practitioner schedules smoothly
  • Adjust the diary as needed in response to cancellations or changes
  • Maximize booking efficiency to support business goals

Handling Correspondence

  • Respond promptly and professionally to client inquiries via WhatsApp and email
  • Send booking confirmations, reminders, and follow-ups through messaging platforms
  • Maintain clear and friendly communication throughout the client journey

General Administrative Tasks

  • Maintain accurate client records and update information regularly
  • Assist with daily administrative duties such as filing, data entry, and stock/supply management
  • Support the team with ad hoc tasks to ensure smooth operations

EDUCATIONAL REQUIREMENTS:

  • Grade 12

EXPERIENCE AND SKILLS REQUIRED:

  • Experience in a similar role is essential
  • Industry experience will be advantageous
  • Fully bilingual in English and Afrikaans
  • Excellent communication skills
  • Strong with telephonic sales
  • Independent thinker
  • Outgoing
  • Strong administrative skills
  • Able to multitask and work under pressure
  • Highly organized
  • Good people skills
  • Able to work well as part of the team
  • Very presentable

POPIA

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  1. We may retain your personal information in our database for future matching.
  2. We may contact you when suitable opportunities arise.
  3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.


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