Operations & Delivery Director

Good Job! Good Life!

The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Bulgaria, Serbia, Cyprus, Greece. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.

Our client, a growing technology company headquartered in New York City, with a delivery and engineering branch in Prishtina, is looking for an IT Operations and Delivery Director.

This is a critical leadership hire with significant authority. The Operations and Delivery Director will be a key member of the leadership team and will be the final decision-maker for operational, delivery, and technical matters within the branch.

Reports to: Founders

Key Responsibilities

• Lead Day-to-Day Operations
• Oversee daily operations and execution across engineering and delivery teams
• Ensure the company runs effectively and independently
• Translate strategy into clear priorities and actions
• Make timely decisions and resolve issues with minimal escalation

Own Delivery

• Take full ownership of delivery across all client projects and internal initiatives
• Ensure projects are delivered on time, within scope, and to the expected quality standard
• Identify risks early and take corrective action
• Standardize delivery processes, reporting, and accountability

Guide Engineering Execution

• Provide technical direction and oversight across development teams
• Set and enforce engineering standards and architectural principles
• Act as the final technical escalation point when needed
• Balance speed of delivery with long-term maintainability and scalability

Lead and Develop People

• Manage, mentor, and hold accountable team leads, engineers, and delivery managers
• Set clear expectations and performance standards
• Build a culture of ownership, execution, and continuous improvement
• Identify gaps in team capability, process or structure and proactively drive solutions

Manage Clients and Stakeholders

• Serve as a senior operational and delivery contact for key clients
• Set expectations clearly and handle challenging delivery conversations with confidence
• Represent the company with professionalism and credibility
• Protect both client trust and team sustainability

Decision Authority

• Make final operational and delivery decisions within the branch
• Approve or reject timelines, scopes, and delivery plans
• Make final technical decisions when escalation is required
• Assign and reassign resources and priorities
• Enforce agreed standards, processes and ways of working

What This Role Is Not

• Not a project coordinator or middle manager
• Not a legal or administrative role
• Not a full-time individual contributor
• Not a proxy waiting for founder approval

Candidate Profile

• Strong background in software engineering, technical delivery or technology leadership
• Proven experience leading delivery and operations in a technology, software services or consulting environment
• Confident making final decisions in complex and uncertain situations
• Credibility with engineers and the ability to build trust with clients
• A High level of ownership and low tolerance for disorder or inefficiency

What Success Looks Like

• The company runs smoothly without founders being involved day to day decisions
• Decisions are made quickly and effectively at a local level
• Projects are delivered predictably on time and to a high standard
• Teams demonstrate ownership and reduced dependency on senior employees
• Clients experience continuity, confidence and strong execution

What We Offer

• International working environment with offices in Prishtina and New York.
• Collaboration with global brands and companies.
• Attractive office spaces and workstations with state-of-the-art equipment.
• Healthy snacks and refreshments.
• Competitive salary.
• A young and dynamic team with an enormous spirit.
• Comprehensive benefits packages.

Note: Please note that only shortlisted candidates will be invited for an interview.

Our client offers equal opportunity for everyone, and no person shall be discriminated against on the grounds of age, gender, sexual orientation, disability, nationality, ethnic background, race, skin color, religion or ideology, political persuasion, social background or marital status.