Remote Customer Service Representative & Personal Assistant

Job Summary:

We are seeking a highly organized, customer-focused Remote Customer Service Representative & Personal Assistant to join a growing shoe retailer. This unique role combines customer service, administrative support, and website management responsibilities. During peak retail seasons, the primary focus will be delivering exceptional customer service through email and phone support. During slower periods, the role will shift toward providing administrative, operational, and personal assistant support to the business owner. The ideal candidate is professional, detail-oriented, adaptable, and comfortable learning new systems and technologies. This individual will play a key role in maintaining a positive customer experience, supporting business operations, and helping manage AI-powered customer communication tools. We are seeking someone who is proactive, dependable, and interested in growing with the company long-term.

Key Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner.
• Answer and assist customers over the phone, providing exceptional customer service.
• Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications.
• Maintain and update website content as needed.
• Provide administrative and operational support across various business functions.
• Process and follow up on customer requests, orders, and inquiries.
• Maintain accurate records of customer interactions and communications.
• Collaborate with team members to resolve customer issues and improve service processes.
• Perform additional duties and support business operations as needed.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Proficient level of Spanish (written and spoken).
• Demonstrated professionalism and strong interpersonal skills when interacting with customers.
• Prior customer service experience required.
• Proficiency with Shopify or similar e-commerce platforms is required.
• Excellent email etiquette.
• Professional, courteous, and customer-focused demeanor.
• Strong organizational skills with exceptional attention to detail.
• Experience with Redo is preferred; training will be provided.
• Experience managing and training AI-powered email response systems.
• Ability to quickly learn new systems, software, and workflows.
• Proven ability to meet deadlines consistently in a fast-paced environment.
• Comfortable working within structured processes and established workflows.
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
• Out-of-the-box thinker, highly adaptable, committed, self-motivated, and confident approach.
• Positive attitude and the ability to learn and adapt quickly.
• Ability to understand and follow established processes accurately with minimal supervision.
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
• Interested in long-term career opportunities.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Great work environment with potential for growth.