Remote Property Management Assistant

Job Summary:

We are seeking a reliable and detail-oriented Remote Property Management Assistant to support daily leasing, billing, and administrative operations. This role is responsible for managing rent collections, assisting with tenant applications, responding to billing inquiries, and maintaining accurate records. The ideal candidate will provide professional customer service to tenants and property owners, coordinate with brokers and internal teams, and assist with invoice processing and account support. This position requires strong communication skills in English and Spanish, organizational ability, and the capacity to work efficiently in a fast-paced, team-oriented environment while supporting overall property management operations.

Key Responsibilities:

• Manage rent collections and maintain accurate payment records.
• Coordinate with brokers to support leasing activities and inquiries.
• Review tenant applications and verify applicant information.
• Respond to tenant and owner billing inquiries via phone and email.
• Perform administrative tasks, including data entry and record updates.
• Assist with processing invoices, payments, and account adjustments.
• Investigate billing discrepancies and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Provide professional customer service and account support.
• Collaborate with internal teams to resolve billing and account matters.
• Perform other tasks related to the position.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Proficient level of Spanish (written and spoken).
• Strong interpersonal and phone communication skills with excellent customer service approach.
• Prior experience in roles such as administrative assistant, secretary, personal assistance, operations support, or other relevant positions.
• Familiarity with property management terminology is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Gmail).
• Out-of-the-box thinker, reliable, self-motivated, confident, and quick learner with a positive attitude.
• Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
• Ability to work in alignment with U.S. Eastern Time (New York time) business hours.
• Interested in long-term career opportunities.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Great work environment with potential for growth.