Virtual Assistant (Two-Month Contract)

Job Summary:

We are looking for a friendly, organized, and tech-savvy Virtual Assistant (Two-Month Contract) to support our online fish store. This is a two-month contract role that includes part-time training (10am to 4pm from Jun 5 - Jun 25) and full-time (9am to 6pm from Jun 25 - Sep 1) work. The ideal candidate will be an excellent communicator, patient with customers, and capable of handling tasks independently.

Key Responsibilities:

• Answer inbound customer calls in a courteous and professional manner
• Respond to customer inquiries via email and phone regarding orders, shipping, and general questions
• Enter customer orders into the company website quickly and accurately
• Track orders and provide status updates to customers as needed
• Escalate urgent or unresolved customer issues to the appropriate team member
• Follow up with customers to confirm order details or delivery satisfaction
• Maintain detailed records of all customer interactions
• Provide administrative support to the team as required
• Stay up-to-date on product offerings, store policies, and procedures
• Contribute to improving customer service processes through feedback and suggestions
• Other Duties: Perform additional tasks related to the position as needed.

Qualifications & Requirements:

• Advanced level of English (written and spoken).
• Must possess exceptional communication skills, both written and verbal.
• Excellent organizational skills, with attention to detail and accuracy.
• Must be available to train part-time: 10am to 4pm from Jun 5 - Jun 25.
• Must be available to work full-time: 9am to 6pm from Jun 25 - Sep 1.
• Strong phone etiquette and a calm, professional tone.
• Patient, friendly, and customer-oriented approach.
• Proactive problem-solver with the ability to think on your feet.
• Excellent computer skills and ability to learn new systems quickly.
• Ability to multitask and manage time effectively in a remote environment.
• Comfortable working independently and taking initiative.
• Strong attention to detail and accuracy in order processing.
• Previous experience in virtual assistance or remote customer service highly preferred.
• Familiarity with e-commerce or order entry platforms highly preferred.
• Experience handling high-volume communication in a customer-facing role.
• Basic understanding of order logistics or shipping processes.
• Ability to work independently and remotely with minimal supervision.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Part-Time Training, Full-Time job with 40 hours per week.
• Great work environment with potential for growth.