Remote Patient Intake Specialist

Job Summary:
We are seeking a highly organized and compassionate Remote Patient Intake Specialist to join our healthcare team; this role is essential for establishing a positive first impression, collecting essential information, verifying eligibility, ensuring a smooth onboarding process, and supporting seamless care coordination in healthcare settings such as hospitals, clinics, and doctors offices by gathering accurate patient information before they receive medical care.

Key Responsibilities:

• Collect and Input Patient Information: Gather and accurately enter personal details, demographics, medical history, insurance information, and other necessary forms into the system prior to appointments.
• Verify Insurance Coverage: Confirm patients insurance eligibility, benefits, and authorizations, including direct communication with insurance companies to verify and clarify coverage.
• Schedule Appointments: Assist with scheduling initial and follow-up appointments, ensuring timely access to appropriate healthcare providers and services.
• Explain Procedures and Prepare Patients: Provide patients with clear instructions on what to expect during their visit, including preparation for exams, tests, and the use of any required equipment.
• Maintain and Update Medical Records: Ensure all patient files are accurate, current, and properly maintained for use by the medical team.
• Process Referrals: Receive and manage new patient referrals via phone, email, or fax, and track the status of each referral to ensure timely follow-up.
• Handle Communications: Professionally and empathetically respond to a high volume of incoming calls and patient inquiries related to procedures, appointments, insurance, and general care processes.
• Ensure Documentation Accuracy: Confirm all required forms are completed, signed, and stored appropriately in compliance with internal standards and HIPAA regulations.
• Coordinate Across Departments: Collaborate with internal teams such as nursing, billing, and care coordination, as well as external providers and insurance companies, to support efficient care delivery.
• Maintain Confidentiality and Compliance: Uphold patient privacy and adhere to HIPAA and other regulatory standards in all interactions and data handling.
• Perform Additional Administrative Tasks: Support other intake-related duties as needed to facilitate a smooth and efficient patient onboarding experience.

Qualifications & Requirements:

• Advanced level of English (written and spoken).
• Bilingual (English/Spanish) a plus.
• High school diploma or equivalent; Associates degree in healthcare administration or related field preferred.
• 1+ years of experience in a medical office, home healthcare, or similar healthcare setting.
• Strong customer service and communication skills.
• Proficiency in electronic medical records (EMR) systems.
• Knowledge of insurance verification processes (Medicare, Medicaid, private insurance).
• Ability to multitask in a fast-paced environment with attention to detail.
• Ability to work independently with minimal supervision.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.

Skills:

• Excellent phone etiquette and interpersonal skills
• Strong organizational and data entry skills
• Familiarity with HIPAA and patient confidentiality standards
• Problem-solving and critical thinking abilities
• Ability to remain calm and professional under pressure

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Great work environment with potential for growth.