Remote E-Commerce Operations Assistant

Job Summary:

We are seeking a proactive and detail-oriented Remote E-Commerce Operations Assistant to support the daily operations of our growing online business. This role is responsible for managing product listings, marketplace operations, customer support, advertising initiatives, AI-generated content, and product-related projects across multiple e-commerce platforms. The ideal candidate is highly organized, tech-savvy, and capable of working independently in a fast-paced environment while maintaining accuracy and meeting deadlines. This position is well-suited for either an experienced e-commerce professional who can contribute immediately or a highly trainable individual with strong communication, problem-solving, and analytical skills who is eager to grow within the organization.

Key Responsibilities:

• Create, optimize, and maintain product listings across various e-commerce platforms.
• Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed.
• Assist with social media marketing initiatives, including TikTok advertising campaigns.
• Manage and optimize advertisements on Amazon and other online marketplaces.
• Handle customer inquiries and provide customer support.
• Assist with packaging projects and product improvement initiatives.
• Manage returns, resolve customer issues, and help improve customer satisfaction.
• Perform other duties related to the position as assigned.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Excellent professional and communication skills, allowing for effective collaboration with clients, vendors, and teammates.
• Experience with Amazon, Shopify, Walmart Marketplace, or similar platforms.
• Familiarity with AI tools is preferred.
• Experience in e-commerce, operations, administrative support or related roles.
• Experience utilizing reporting tools such as Excel, Google Sheets, Shopify, and Amazon reports is preferred.
• Strong organizational, time-management, and multitasking skills.
• Detail-oriented with strong accountability, problem-solving, and critical-thinking skills.
• Previous e-commerce, online retail, or marketplace experience preferred.
• Proven ability to meet deadlines consistently in a fast-paced environment.
• Comfortable working within structured processes and established workflows.
• Ability to quickly learn new systems, software, and workflows.
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
• Positive attitude and the ability to learn and adapt quickly.
• Ability to understand and follow established processes accurately with minimal supervision.
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
• Interested in long-term career opportunities.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly. 8AM to 5PM EST. 
• Please note that this is a long-term opportunity.
• Great work environment with potential for growth.