Remote Operations Manager

Job Summary:

We are seeking an experienced and highly organized Remote Operations Manager to oversee the daily operations of a fast-paced electrical contracting company. This role is responsible for ensuring efficient business operations by coordinating field employees, managing payroll and onboarding processes, maintaining accurate job records, supporting customer service, and overseeing administrative and operational workflows. The ideal candidate is a proactive leader with strong organizational, communication, and problem-solving skills who can effectively manage multiple priorities while ensuring projects, payroll, invoicing, and compliance activities are completed accurately and on time. Experience in operations management, employee coordination, and customer service is essential, along with the ability to thrive in a dynamic, detail-oriented environment.

Key Responsibilities:

• Monitor employee attendance by reviewing daily timesheets, ensuring accurate clock-ins, and resolving timekeeping discrepancies.
• Create, update, and maintain job records within the company's job management system.
• Process employee reimbursements and expense requests accurately and in a timely manner.
• Assist with employee onboarding, including collecting employment documentation, W-9 forms, and coordinating field staff.
• Review and process payroll accurately and on schedule.
• Maintain payroll records and upload payroll data into QuickBooks as needed.
• Provide professional customer service by addressing inquiries and resolving issues promptly.
• Process customer payments and respond to billing and invoice inquiries.
• Prepare, issue, and follow up on invoices to ensure timely collections.
• Communicate with the Department of Buildings (DOB), Con Edison, and other regulatory agencies regarding permits, inspections, approvals, and compliance requirements.
• Prepare and process change orders, revised proposals, and related invoices for client-requested modifications.
• Prepare and send accurate estimates and quotations for prospective customers.
• Perform additional administrative and operational duties as assigned.
• Perform other duties related to the position as assigned.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Excellent communication and problem-solving skills, allowing for effective collaboration with clients, vendors, and teammates.
• Willingness to learn the company's payroll software.
• Experience with Monday.com or another CRM/project management system is a strong plus.
• Basic QuickBooks knowledge is a strong plus.
• Strong leadership and follow-up abilities.
• Previous experience as an Operations Manager or in a similar operations role.
• Comfortable handling payroll coordination, employee management, and customer service.
• Excellent organizational and multitasking skills.
• Highly responsible, dependable, proactive and professional demeanor.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills with the ability to work independently.
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
• Ability to quickly learn new systems, software, and workflows.
• Ability to understand and follow established processes accurately with minimal supervision.
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
• Interested in long-term career opportunities.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Great work environment with potential for growth.