Help Desk Technician

Job Title: Help Desk Technician
Company: The IT Company
Location: Knoxville, TN (On-site)
Job Type: Full-Time
Hourly Wage: $20.00 - $25.00 per hour (commensurate with experience)

About The IT Company:
Established in 2003, The IT Company is a Knoxville-based outsourced IT support and services provider. We specialize in serving small to mid-sized businesses within a 50-mile radius of our home base, with a focus on clients in highly regulated industries such as healthcare and finance.

Position Overview:
We are seeking a dedicated Help Desk Technician to join our team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. This role involves troubleshooting hardware and software issues, assisting clients with IT-related inquiries, and ensuring efficient resolution of technical problems.​

Key Responsibilities:

• Respond to client inquiries via phone, email, and ticketing system.
• Diagnose and resolve hardware and software issues.
• Document all support interactions and resolutions.
• Collaborate with team members to escalate complex issues.
• Maintain up-to-date knowledge of company products and services.​

Qualifications:

• High school diploma or equivalent; associate degree in IT or related field preferred.
• Minimum of 1 year of experience in a help desk or technical support role.
• Strong understanding of Windows and Mac operating systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Authorized to work in the United States.​

Benefits:

• Competitive hourly wage.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Supportive and collaborative work environment

• Monday to Friday
• 8-hour shifts between 8:00 AM and 6:00 PM​

Equal Opportunity Employer:
The IT Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.