PRIVACY POLICY

Privacy Policy for The IVF Guide, a trading name of The IVF Guide SL.

Effective Date: January 2024

The IVF Guide is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal information of our users, which include fertility patients and fertility provider businesses globally, when you visit our website, access our services, or engage with us in any other way.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information from our users, depending on how you interact with our website or services. This includes:

A. Information from Fertility Patients

• Personal Information: When you sign up, request information, or use our services, we may collect your name, email address, phone number, date of birth, location, medical history, fertility treatment information, and other details related to your fertility journey.
• Health Information: Depending on the services you use, we may collect sensitive health data regarding your fertility treatments, diagnoses, and other personal health-related information.

B Information from Fertility Professionals

• Personal Information: When you sign up, request information, or use our services, we may collect your name, email address, phone number, location, employment history, qualification history and documentary evidence to support your professional profile, such as degree certificates, membership certificates, work visas, curriculum vitae (resume), photograph, biography and video introduction. If you create an account to use our platform, we collect login credentials and subscription preferences.

C. Information from Fertility Provider Businesses

• Business Information: We collect information about your business, including the business name, address, website, contact details, specialties, services, and other relevant data for inclusion in our directory or to facilitate your use of our platform.
• Account and Subscription Information: If you create an account or subscribe to our services, we collect login credentials, payment details (if applicable), and subscription preferences.

D. Usage Data

• Website Usage Data: We collect data on how you use our website, such as IP addresses, browser types, operating systems, referring URLs, pages visited, and other diagnostic data. This helps us improve our services and provide a better experience for our users.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: This includes matching fertility patients with fertility providers, matching fertility professionals with fertility providers, offering resources, and providing information and support throughout the fertility journey.
• To communicate with you: We may use your contact information to send you emails, updates, newsletters, SMS texts, promotions, or respond to your inquiries.
• To improve our services: We analyze usage data to enhance our website, optimize our services, and ensure a seamless user experience.
• For business purposes: For fertility provider businesses, we may use the information to list or promote your services, manage your account, or offer advertising opportunities.

3. How We Share Your Information

We respect your privacy and will not share your personal information except as described in this Privacy Policy. We may share information in the following circumstances:

• With fertility providers: For fertility patients, we may share your information with fertility providers listed on our platform to help facilitate your treatment inquiries or bookings. For fertility professionals, we may share your information with fertility providers and other organisations looking for staffing resources.
• With service providers: We may share your information with third-party vendors who assist us with website hosting, payment processing, email distribution, and other services necessary to operate our platform.
• Legal obligations: If required by law or in response to a legal request, we may share your information to comply with regulations, protect our rights, or prevent fraud.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For fertility patients, this means we will retain your information for as long as you have an ongoing relationship with our platform. For fertility providers, your business information will be retained for as long as your account is active or until you request its removal. For fertility professionals, your information will be retained for as long as your account is active or until you request its removal.

6. International Data Transfers

We adhere to the General Data Protection Regulations (2018). As we are a global platform, your personal information may be transferred and stored on servers located outside of your country. By using our services, you consent to the transfer of your data across borders, including to countries that may not have the same level of data protection laws as your home country.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct any inaccurate information.
• Deletion: You can request the deletion of your personal information, subject to applicable laws.
• Opt-out: You may opt out of receiving promotional emails or communications from us by following the unsubscribe instructions in those communications.

If you wish to exercise any of these rights, please contact us at hello@theivfguide.life.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, track users’ preferences, and gather data on website usage. You can control the use of cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites, including fertility providers, healthcare professionals, and other resources. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the revised policy on our website and update the effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The IVF Guide
Email: hello@theivfguide.life

By using The IVF Guide, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.